State Farm® Insurance Agent Michelle Gates
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Jennifer Strausser
January 14, 2026
5
out of
5
rating by Jennifer Strausser
"Pam was an exceptional agent. She guided me through my new policy. Wonderful service!"
We responded:
"Jennifer, thank you so much for your kind words! We're thrilled to hear that Pam provided exceptional service and made the process of your new policy smooth and easy. Thank you for choosing Michelle Gates State Farm Insurance to assist you with your insurance needs!"
Jaziyia Thomas
November 20, 2025
5
out of
5
rating by Jaziyia Thomas
"I worked with Chelsi, it was quick and easy. She made the process very simple!"
We responded:
"Jaziyia, thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor! "
Donna Schroeder
October 24, 2025
5
out of
5
rating by Donna Schroeder
"Got better insurance and coverage when I switched to this company friendly staff"
We responded:
"Donna, thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. "
Garrett Michael
September 24, 2025
5
out of
5
rating by Garrett Michael
"Everyone was very professional and easy to work with! Makenzi got me set up with everything and I’m paying less than I was with Nationwide."
We responded:
"Garrett, thank you for your kind words and five-star review! We’re thrilled to hear that Makenzi provided you with excellent service and helped safeguard what matters most by providing more coverage than your current carrier. "
Connie Coe
September 18, 2025
5
out of
5
rating by Connie Coe
"Excellent customer service. I had an auto claim and everything from start to finish went smoothly. I highly recommend the Michelle Gates State Farm agency. A special thanks to Bill too!"
We responded:
"Connie, thank you so much for your kind words and recommendation! We're thrilled to hear your auto claim process went smoothly from start to finish. We truly appreciate your business with our agency and State Farm!"
John Riems
September 11, 2025
5
out of
5
rating by John Riems
".Yestrrday, 9/10, Bill answered all of my questions and referred me for another appointment with Michelle."
We responded:
"John, thank you for taking the time to leave a 5-star review! We're thrilled to hear you had a great experience at our agency. Our team takes great pride in providing prompt and friendly service, and we appreciate your business and look forward to serving you in the future. "
Erin Holmes
August 20, 2025
5
out of
5
rating by Erin Holmes
"Chelsi helped me get my new insurance account set up for my house in Butler. She made the process simple, seamless and straightforward. Thank you, Chelsi!"
We responded:
"Erin, thank you so much for your 5-star google review! We're thrilled to hear that Chelsi made setting up your new insurance account easy and straightforward. We appreciate your trust and are here to help with anything you need in the future!"
Scott Blum
August 14, 2025
5
out of
5
rating by Scott Blum
"Extremely helpful, answered all of my questions in full detail. Highly recommend! Thank you again, Michelle!"
We responded:
"Scott, thank you so much for your kind words! Welcome to Michelle Gates State Farm Insurance and am delighted to hear that Chelsi was able to assist you thoroughly and answer all your questions. Your recommendation means a lot to us! "
Martha Glaze
August 8, 2025
5
out of
5
rating by Martha Glaze
"I've been with State Farm for years and have always appreciated the personnel at Michelle Gates - State Farm Insurance. I've grown from used vehicles to new purchase...from renter to Homeowner: they answer every question and provide insights and information to ensure that I have good coverage for my car and home."
We responded:
"Martha, thank you so much for your wonderful review! We're thrilled to have supported you through every step and providing you with clear answers and the right coverage is our top priority. We truly appreciate your trust and look forward to continuing to serve you for many years to come!"
kearstin Caplinger
June 6, 2025
5
out of
5
rating by kearstin Caplinger
"Great experience! Switching insurance was quick and an easy process. Pam was as knowledgeable and helpful! Absolutely will recommend to friends and family"
We responded:
"Kearstin, thank you for your fantastic review! We're thrilled to hear you had a great experience working with Pam and that switching your insurance to State Farm was quick and easy for you. "
Chris Klingler
May 27, 2025
5
out of
5
rating by Chris Klingler
"Always give me top notch service, and take care of my needs and once. If I need a car to go to liability, they take care of me if I need full coverage, they take care of me if I need to check on a billing or have something emailed to me for my records, they take care of me. Most importantly, I’m taking long-term and they take care of me."
We responded:
"Chris, thank you so much for your kind words! We're thrilled to hear that you consistently receive top-notch service from our team; and we’re glad to know that we’re meeting your needs, whether it’s about insurance coverage or billing inquiries. "
nina klingler
May 27, 2025
5
out of
5
rating by nina klingler
"I have been with state farm for almost 20 years! Chelsea, Bill and the entire team at Michelle Gates is great! Bill has always handled our insurance/claims and Chelsea handled our life insurance policy. Everything is professional and they always answer questions and help us promptly."
We responded:
"Nina, thank you for your 5-star review! We truly appreciate your loyalty over the past 20 years. It’s great to hear that Chelsi, Bill, and the entire team have consistently provided you with professional and prompt service. Your trust means a lot to us, and we’re always here to help with any questions or needs you may have. "
David Boals
May 20, 2025
5
out of
5
rating by David Boals
"Pamela was quick to responds, friendly and very helpful in arranging new home and auto policies for me. Thanks!"
We responded:
"David, thank you for the five-star review and choosing our State Farm agency for your insurance needs! "
Me
April 24, 2025
5
out of
5
rating by Me
"Pam is a very awesome lady."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor! "
Deb Lester
April 21, 2025
5
out of
5
rating by Deb Lester
"Great job from all of them at State Farm"
We responded:
"Thank you, Deb for your 5-star review; and we appreciate your business with our agency and State Farm!"
Melissa Edmiston
April 5, 2025
5
out of
5
rating by Melissa Edmiston
"Everyone there is very friendly and helpful."
We responded:
"Melissa, we appreciate your 5-star review! Thank you and glad to hear you had a great experience with our State Farm office. "
Thomas Coe
February 10, 2025
5
out of
5
rating by Thomas Coe
"Review of both auto and home owners policies went very well . Thank you to William."
We responded:
"Thomas, thank you for your 5-star review and we appreciate you allowing our State Farm team to be your good neighbor! "
Susie Leuthold
January 28, 2025
5
out of
5
rating by Susie Leuthold
"Very helpful and friendly. Bill was very helpful and thorough going through our coverage."
We responded:
"Susie, thank you for your positive feedback and glad to hear Bill provided you with excellent assistance and was able to help expedite your claim and set up coverage for your new vehicle. At Michelle Gates State Farm Insurance, we're always here to help!!"
Catherine Boyd
January 27, 2025
5
out of
5
rating by Catherine Boyd
"I stopped in to get car insurance and Pam was a great help! It will be great to have my agent just around the corner from me. Thank you, Pam!"
We responded:
"Catherine, thank you so much for your 5-star review and thrilled to hear Pam was able to assist you with your car insurance. It's great to know you appreciate having an agent close by and thank you for choosing our agency!"
Lauren Mullins
November 15, 2024
5
out of
5
rating by Lauren Mullins
"Been with this agency for a few years now and have never been happier! The level of care they handle each call or inquiry, the customer service is amazing and the services they offer are many! Contact them today for a quote and see for yourself."
We responded:
"Thank you Lauren! I am happy to hear about your experience with our team here at Michelle Gates State Farm. We appreciate you!"
Robert Cichon
November 13, 2024
5
out of
5
rating by Robert Cichon
"Really easy to get set up with what I wanted and the customer service is great. They weren’t pushy but gave me options for different levels of coverage"
We responded:
"Robert, thank you so much for your 5-star review! We're thrilled to hear that you found the setup process easy without being pushy. Our goal is to provide clear options so you can choose the coverage that best fits your needs. "
Lynn Harkins
November 12, 2024
5
out of
5
rating by Lynn Harkins
"Always great service from the Gate's office."
We responded:
"Lynn, thank you for the kind words. I am blessed to have such a great team, and thank you for your business with our office over all these years! "
James Cobb
November 11, 2024
5
out of
5
rating by James Cobb
"Hi, Pam explained everything very good. I think , however, the Drive Wise software needs to be updated. But, satisfied overall. Thanks."
We responded:
"Thank you, James, for your wonderful review! We appreciate your kind words about your experience at our State Farm office, and we absolutely love the photo of your car on that gorgeous fall day in Ohio! We look forward to assisting you with all your insurance needs in the future!"
Shelly Kiser
November 1, 2024
5
out of
5
rating by Shelly Kiser
"Pam took alot of time to go over all of our auto, home and camper insurances with me. Showing ways that we could reduce our insurance costs plus suggesting coverages needed that we didn't have."
We responded:
"Shelly, thank you so much for your wonderful 5-star review! It's great to know that Pam took the time to help you find ways to reduce costs while ensuring you have the necessary coverage. We appreciate your trust in us and are here to help you anytime you need assistance. "
Randy Myers
October 26, 2024
5
out of
5
rating by Randy Myers
"I recently moved here from out of state. I am a long time Stare Farm multiple police customer. Pam was a tremendous help with my car, home owners insurance and my umbrella police up and running in Ohio. I thought she was very knowledgeable and professional. She helped me navigate through my needs for my polices as they relate to Ohio’s standards. Thanks for your guidance Pam. And thank your office staff whom I had contact with. I was treated with respect and kindness."
We responded:
"Randy, thank you so much for your wonderful review! We’re thrilled to hear that Pam and our office team were able to assist you with your insurance needs as you settled into Ohio. It’s great to know that you found our service knowledgeable and professional. Welcome to Michelle Gates State Farm Insurance!"