State Farm® Insurance Agent Michelle Gates
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Shelly Kiser
November 1, 2024
5
out of
5
rating by Shelly Kiser
"Pam took alot of time to go over all of our auto, home and camper insurances with me. Showing ways that we could reduce our insurance costs plus suggesting coverages needed that we didn't have."
We responded:
"Shelly, thank you so much for your wonderful 5-star review! It's great to know that Pam took the time to help you find ways to reduce costs while ensuring you have the necessary coverage. We appreciate your trust in us and are here to help you anytime you need assistance. "
Randy Myers
October 26, 2024
5
out of
5
rating by Randy Myers
"I recently moved here from out of state. I am a long time Stare Farm multiple police customer. Pam was a tremendous help with my car, home owners insurance and my umbrella police up and running in Ohio. I thought she was very knowledgeable and professional. She helped me navigate through my needs for my polices as they relate to Ohio’s standards. Thanks for your guidance Pam. And thank your office staff whom I had contact with. I was treated with respect and kindness."
We responded:
"Randy, thank you so much for your wonderful review! We’re thrilled to hear that Pam and our office team were able to assist you with your insurance needs as you settled into Ohio. It’s great to know that you found our service knowledgeable and professional. Welcome to Michelle Gates State Farm Insurance!"
Laurel Hamrick
October 25, 2024
5
out of
5
rating by Laurel Hamrick
"I have been going to the Gates State Farm Insurance Agency for many years to have coverage for my home, life and auto. They have always been courteous and have answered any questions as well as settling a claim quickly and efficiently. I have referred family and friends to this insurance agency! My parents had been going through the Gates State Farm agency since the 1980’s and that’s how I started with them when I moved back to Mansfield in 1998! They also do many great sponsorship events for our community!"
We responded:
"Laurie, thank you so much for your wonderful review and appreciate you being a loyal customer of the Gates State Farm Insurance Agency for so many years. It’s always our goal to provide courteous service and efficient claims support, and we're thrilled that we've met your expectations. We truly appreciate your referrals and kind words about our community involvement. Here’s to many more years together!"
Nancy Darbey
October 22, 2024
5
out of
5
rating by Nancy Darbey
"Gates Insurance is a wonderful agency to work with. They take the time needed to fully explain my coverage, answer my questions, and make recommendations for coverage."
We responded:
"Nancy, thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our office. We are dedicated to providing thorough explanations and personalized recommendations to ensure you feel confident in your coverage. We appreciate your trust in us!"
George MacAdam
October 7, 2024
5
out of
5
rating by George MacAdam
"Pam was very helpful developing the new home and auto policies pointing out areas that needed changes from my current policies including adding an umbrella policy to increase overall coverage. Michelle and Pam make a great team!"
We responded:
"George, thank you for the 5-star review and am delighted to hear that Pam was incredibly helpful in developing your new home and auto policies, providing valuable insights on necessary changes and suggesting the addition of an umbrella policy for enhanced coverage. We're here to provide exceptional service every step of the way!"
John Riems
September 21, 2024
5
out of
5
rating by John Riems
"I went to the agency to have a beacon put in my car. I wanted the driving discount that State Farm offers based on your driving habits. I was helped promptly. The staff member was friendly, polite, and professional. She answered all of my questions."
We responded:
"John, thank you for taking the time to leave such a positive review! We're thrilled to hear that you had a great experience at our agency while getting a beacon for the Drive Safe & Save discount for your vehicle. Our team takes pride in providing prompt and friendly service, and we appreciate your business and look forward to serving you in the future. "
Sherry Stockmaster
August 29, 2024
5
out of
5
rating by Sherry Stockmaster
"Very informative and helpful"
We responded:
"Sherry, thank you for the 5-star review and know you have been with our agency for a long time! We appreciate your business and thank you for choosing Michelle Gates State Farm Insurance!"
Gabriel Sanchez
August 27, 2024
5
out of
5
rating by Gabriel Sanchez
"Very helpful. Explained everything clearly. Answered all questions I had."
We responded:
"Gabriel, thank you so much for your 5-star review! It's always our goal to provide clear explanations and address all of your questions. Thank you for choosing Michelle Gates State Farm Insurance! "
stacey wampler
August 20, 2024
5
out of
5
rating by stacey wampler
"All I can say is …. Switch to them! Simple and save 🏆"
We responded:
"Stacey, thank you for choosing Michelle Gates State Farm Insurance! Providing our clients with an easy and affordable insurance experience is always our top priority. We appreciate your trust and look forward to serving you! "
Amy Montanya
May 30, 2024
5
out of
5
rating by Amy Montanya
"We spent a little more time on the phone but it was because I had trouble logging in to add renters and life insurance. Nothing to do with State Farm itself."
We responded:
"Amy, thank you for the 5-star review and glad everything got worked out. We look forward to serving you and meeting your insurance needs at Michelle Gates State Farm Insurance. "
Klara King
May 22, 2024
5
out of
5
rating by Klara King
"Very professional, knowledgeable, friendly and helped with all questions"
We responded:
"Klara, thank you so much for taking the time to leave us a 5-star review! We greatly appreciate your kind words and glad to hear you found our team to be professional, knowledgeable, and friendly. Thank you for choosing Michelle Gates State Farm for your insurance needs."
Rachel Adams
May 15, 2024
5
out of
5
rating by Rachel Adams
"Everyone is very friendly and knowledgeable."
We responded:
"Rachel, thank you so much for your 5-star review! Providing excellent customer service and expertise is something we strive for, and it's great to know we met your expectations. Thank you for taking the time to share your positive experience, and we look forward to serving you again in the future."
Gregory Timberlake
May 1, 2024
5
out of
5
rating by Gregory Timberlake
"I contacted Bill H at Gates Insurance today because our daughter moved to a new college apt today and by the end of the day - all done and all set. Really we knew this was happening and should have said something sooner. Pretty darn good service I'd say."
We responded:
"Greg, thank you for your 5-star review! We're glad to hear that Bill was able to assist you promptly and efficiently with your daughter's new college apartment and appreciate you choosing Michelle Gates State Farm for all your insurance needs."
Makayla Thornton
April 1, 2024
5
out of
5
rating by Makayla Thornton
"I’m a first time homebuyer and this company has been great walking me through every step and getting the best plans for me! I definitely recommend them to anyone especially if you want to bundle and save!"
We responded:
"Makayla, congratulations on your new home and thank you for your wonderful review! We are thrilled to hear that we have been able to assist you every step of the way as a first-time homebuyer. We appreciate your recommendation, especially for those looking to bundle and save. Enjoy your new home!"
Teresa Heintz
March 20, 2024
5
out of
5
rating by Teresa Heintz
"Truly one of the best Insurance Agencies ever. Whether you are dealing with CS or a repair they walk you through the whole process so you know what to expect. They have some of the best rates around nationwide even though prices are rising in the industry."
We responded:
"Teresa, thank you for your 5-star review! Our team takes pride in providing excellent customer service, and we truly appreciate your kind words and look forward to serving you in the future."
Brian Ortiz
March 20, 2024
5
out of
5
rating by Brian Ortiz
"Bill is an Awesome Agent for State Farm ,Best Insurance Company ,I’m very Happy with them for all my insurance needs!"
We responded:
"Brian, thank you for your positive feedback! We have a great team and thrilled to hear that Bill has provided excellent service to you and your family. If you have any questions or need assistance with your insurance needs, please don't hesitate to reach out. We're here to help!"
Colene Ortiz
March 13, 2024
5
out of
5
rating by Colene Ortiz
"The best insurance company around always there when you need them"
We responded:
"Colene, thank you for your positive review of our agency and State Farm! We greatly appreciate your kind words and are thrilled to hear we have been able to provide you with excellent service when you needed it. "
Susie Leuthold
March 12, 2024
5
out of
5
rating by Susie Leuthold
"Very helpful and friendly. Bill helped get my claim through quickly and get my new vehicle set up with coverage quickly."
We responded:
"Susie, thank you for your positive feedback and glad to hear Bill provided you with excellent assistance and was able to help expedite your claim and set up coverage for your new vehicle. At Michelle Gates State Farm Insurance, we're always here to help!!"
Jessica Peterson
February 18, 2024
5
out of
5
rating by Jessica Peterson
"Pam is the best!"
We responded:
"Jessica, thank you for your 5 star review! We're thrilled to hear that Pam provided you with an exceptional experience. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help!"
Aaron Francis
February 7, 2024
5
out of
5
rating by Aaron Francis
"Excellent service and support. StateFarm is always there to lend a helping hand."
We responded:
"Aaron, thank you for your positive feedback! We're glad to hear you have had an excellent experience with our office and found our service and support to be top-notch. We take great pride at Michelle Gates Insurance Agency in being there for our customers and providing the assistance they need."
tiffany hoffer
November 1, 2023
5
out of
5
rating by tiffany hoffer
"My mortgage company hadn't paid the mortgage insurance when it was due and Bill worked with me step by step to make sure the policy didn't lapse and that the payment got posted."
We responded:
"Thank you for taking the time to leave us a review! We are glad to hear that Bill was able to assist you throughout the process. Thank you for trusting us with your insurance needs!"
samantha myers
September 21, 2023
5
out of
5
rating by samantha myers
"Pam is very hardworking, organized and helped me switch in 30 min tops. She is straight to the point and clearly knows her job well! Thank you for helping me save an extra $100 a month!"
We responded:
"Samantha, thank you so much for your kind words about Pam and your experience switching your insurance protection to State Farm. We appreciate you letting us be your good neighbor!"
Rob Wynn
August 25, 2023
5
out of
5
rating by Rob Wynn
"Pam was awesome to work with, helped get me all setup. It’s nice having a local agent I can speak to, or meet with when needed. Rates were very reasonable."
We responded:
"Thank you so much for your kind words, Rob! We're thrilled to hear that Pam provided you with excellent service and welcome to our agency and State Farm! "
Jasper Luzzo
August 22, 2023
5
out of
5
rating by Jasper Luzzo
"Very friendly and helpful. Will recommend."
We responded:
"Thank you for your kind words! We are thrilled to hear that you had a great experience with our office and look forward to working with you!"
Davante Carter
April 14, 2023
5
out of
5
rating by Davante Carter
"Awesome great service and really helped me start my quote highly recommend"
We responded:
"Davante, we are glad we were able to get your auto insurance set up with State Farm! Thank you for putting your trust in our office for your insurance needs!"